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Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
Due to the nature of research-based products, all sales are final. We do not accept returns, exchanges, refunds, or credit once an order has been processed and shipped.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Frequently Asked Questions
Clear answers. Complete transparency.
All products offered on CatalystBioLabs.com
are supplied strictly for laboratory and research use only. They are not
intended for human or animal use.
Product & Manufacturing
Where are your peptides manufactured?
All Catalyst BioLabs peptides are manufactured
in the United States.
We partner with U.S.-based production
facilities operating under controlled laboratory environments and structured
quality management systems. Domestic manufacturing allows us to maintain direct
oversight of production standards, documentation, and consistency.
Why does U.S. manufacturing matter?
Manufacturing location directly impacts
quality control, regulatory oversight, and supply-chain integrity.
By producing in the United States, we benefit
from:
●
Stronger compliance standards
●
Tighter production controls
●
Reduced contamination risk
●
Greater batch traceability
●
More reliable inventory continuity
We do not rely on unknown overseas bulk
sourcing. Our commitment to domestic production reflects our focus on
precision, consistency, and accountability.
Are your products tested?
Yes.
Every batch undergoes analytical verification
to confirm identity and purity. Batch-specific documentation, including
Certificates of Analysis (COAs), supports transparency and research
traceability.
What are your products intended for?
Our materials are supplied exclusively for
laboratory research, analytical testing, and scientific investigation.
They are not intended for:
●
Human consumption
●
Veterinary use
●
Clinical application
●
Therapeutic treatment
Orders & Account Management
Do I need an account to place an order?
An account is not required to browse. Creating
one allows for faster checkout, easier tracking access, and review of past
orders.
Can I modify or cancel my order?
If your order has not yet entered fulfillment,
contact us immediately and we will review your request.
Once an order has been processed or shipped,
changes cannot be made.
Shipping & Delivery
Where do you ship?
We ship exclusively within the United States.
We do not offer international shipping or
support freight forwarding services.
How long does delivery take?
Most orders arrive within 2–4 business days
after carrier pickup. Delivery timelines depend on carrier performance and
regional logistics.
Tracking information is automatically emailed
once the shipment leaves our facility.
Returns & Order Issues
Do you accept returns?
Due to the controlled nature of laboratory
materials and quality integrity standards, we do not accept returns once
products have shipped.
What if there is a problem with my order?
If your shipment arrives damaged or incorrect,
contact us promptly with:
●
Order number
●
Clear photos of packaging and
contents
●
Description of the issue
Our team will review and provide next steps.
Storage & Handling
How should products be stored?
Storage guidelines vary by product and are
listed on individual product pages when applicable.
Proper storage after delivery is the
responsibility of the researcher.
Contact & Support
If your question is not addressed here,
our team is available to assist.
Phone: [Insert Phone Number]
Email: [Insert Support Email]
Business Hours: [Insert Hours]
You’ll speak with a real person who can
provide direct answers and resolution regarding orders, documentation,
shipping, and general product information.
In accordance with our Research Use
Only (RUO) policy, Catalyst BioLabs does not provide guidance,
commentary, or discussion regarding intended use, experimental protocols,
administration, or application of research materials. Our team is only able
to assist with matters related to product documentation, ordering, and
laboratory supply support.
By contacting Catalyst BioLabs regarding
a product inquiry, you acknowledge that all materials are supplied strictly
for in-vitro laboratory research purposes and that Catalyst BioLabs cannot
provide assistance related to human, animal, diagnostic, or clinical
applications.
Important Notice
All materials sold by Catalyst BioLabs are
intended for research and laboratory use only. They are not approved for
medical, dietary, or therapeutic use and have not been evaluated by regulatory
authorities for safety or efficacy in humans or animals.